Terms of Service

These Terms of Service (“Terms”) are an agreement between Citizen Sites LLC, a United States limited liability company (“Citizen Sites,” “we,” “us”), and the church or organization that signs up for an account (the “Customer”), as well as anyone who uses the Customer’s Citizen Sites experience (an “End User”).

Citizen Sites is a hosted software platform that helps churches build and run a public website. The platform includes:

• A visual page editor. Your site is stored as structured design documents, and publishing compiles them into a static website.
• A media library, held per design, for your images and your own font files.
• A signed-in portal for the church owner to manage a custom domain, forms, the prayer board, calendar settings, analytics, and connected external apps.
• Hosting for the published church site, served from a global edge cache.
• Connecting a custom domain you already own, with the DNS records you need to point it at us.
• A forms tool with optional Planning Center person-push, and the ability to place one of your own Planning Center forms on a page.
• A two-way Google Calendar surface that uses Google Calendar as the source-of-truth for events.
• A prayer board that can accept requests from your site’s visitors, with magic-link team viewers.
• Sermon videos you host on your own YouTube or Vimeo channel, placed on any page of your site.
• A recordings library built from the YouTube channel you connect, organized into ministries and series that follow your channel’s own shelves and playlists, and which you can also arrange yourself. You may place that library on any page of your site as a feed of your videos, and choose which ministries and series appear there. Your videos stay on YouTube: the feed links to them and we never host or copy them.
• Analytics: a count of your form submissions over time, a per-day count of visits to your published site that identifies nobody, and optional service attendance you enter yourself.

Citizen Sites does not include online giving, donor management, member or family directories, group management, child check-in, registrations, serving-team scheduling, Google Workspace provisioning, domain registration, or video hosting, or other features that may have appeared in earlier versions of the platform. Those surfaces have been removed.

We host the software, provide updates, and operate the supporting infrastructure described in our Privacy Policy. The platform is under active development and specific features may change over time.

Citizen Sites is a business tool for adults, intended for the people who run a church’s website. It is not directed to children. This says nothing about who may visit the websites you build with it; those are public sites open to anyone.

Each tenant church has one owner account. To create an account you must be at least 18 years old and authorized to bind your church or organization to these Terms. You agree to keep your account credentials confidential and to notify us at info@buildcitizensites.com if you suspect unauthorized access. You are responsible for activity under your account.

Our support staff can access your account, including signing in as you, to provide support or investigate a problem. That access is described in our Privacy Policy.

The Customer church controls its own site content, design settings, integrations, and the people it invites to view its prayer board. End Users (form submitters, prayer-request submitters, prayer-team magic-link viewers, public site visitors) interact with Citizen Sites through the Customer’s configuration. The Customer is responsible for providing notice to its End Users and for the lawful collection of any personal information End Users submit through the Customer’s site.

You own the content your church creates or uploads to Citizen Sites: pages, design documents, text, images, uploaded fonts, video links, prayer board entries, and form submissions (“Customer Content”).

You are responsible for having the rights to everything you upload, including images and any font files you supply.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, display, and process Customer Content solely as needed to provide and operate the service for you. We will not sell, license, or use Customer Content for advertising or to train AI models.

AI. The platform has no AI features today, and nothing you put into it is sent to an AI model. If we ever add one it will be described in advance and will be off until you switch it on, and the commitment above not to train models on your content holds either way. Our Privacy Policy § 18 states this in full. You are free to use your own AI tools to write or generate anything you put into your site, and what you paste in is Customer Content like any other. When you do, that tool’s provider receives whatever you gave it under their terms, you are responsible for having the rights to the result and for checking it before you publish it, and you should not put a member’s personal information, a form submission, or a prayer request into an outside AI tool without that person’s knowledge.

You agree not to use Citizen Sites to:

• Violate any law, regulation, or third-party right.
• Send spam, mass unsolicited messages, or use the platform to harass, defraud, or threaten anyone.
• Upload malware, attempt to bypass our security controls, scrape at scale, or interfere with other Customers’ sites.
• Process card, banking, or donor payment data through the platform (we do not provide a payments surface for that, see § 8).
• Resell, white-label, or sublicense the platform without our written agreement.
• Operate a site that promotes hate, violence, or content that materially harms minors.

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

Free trial. New Customers may start on a time-limited free trial. The trial length and any limits are shown at signup. Some features, including connecting a custom domain and publishing your site, require a paid subscription and are not available during the trial.

Citizen Sites is otherwise sold on a subscription basis. The current plan, billing cadence, and fees are presented at signup and inside your Stripe-hosted billing portal.

Automatic renewal. Please read this part. Your subscription is a recurring monthly charge that renews by itself and keeps renewing until you cancel it. Specifically:

• We charge the payment method you gave us $22 per month, on the same day each month, with no further action or approval from you.
• There is no end date. It renews every month, indefinitely, until you cancel.
• If you started on a free trial, it becomes a paid monthly subscription automatically when the trial ends, and the first charge lands then. We do not ask again at that moment. Cancel before the trial ends and you are never charged.
• To cancel, open your Stripe-hosted billing portal from your account settings and cancel there. It takes a few clicks, we do not ask you to call or email anyone, and there is no cancellation fee.
• Cancelling stops future renewals. It does not refund the month you are in, and your site stays up until the end of the period you already paid for.
• We will tell you by email before a price change takes effect, and you can cancel before it does.

You are agreeing to this recurring charge when you enter your payment details, and the checkout screen says so before you do.

Missed payments. If a payment fails, your site stays live for a seven-day grace period while Stripe retries the charge, and we will email you during that window. If the payment is still unresolved at the end of the grace period, we suspend your public site until billing is fixed. Suspension is not deletion; your content remains and the site returns once payment succeeds.

Refunds. Fees are non-refundable. If you believe your situation warrants a refund, write to us through our contact form and we’ll review case-by-case. Any refund we issue is a goodwill gesture made at our sole discretion and does not create a refund obligation under these Terms.

We may change pricing for new billing periods with reasonable advance notice. If you don’t agree to the new price, you can cancel before it takes effect.

Stripe’s payment-processing fees on your subscription payments are separate from our subscription fee and are governed by Stripe.

Citizen Sites does not operate Stripe Connect, run online giving, or process donor payments of any kind on behalf of a Customer. The only money moving through Stripe under our agreement is your Citizen Sites subscription payment to us.

If a Customer wants to accept donations, they should link out to or embed their preferred giving provider directly. That relationship is between the Customer and the giving provider; Citizen Sites is not the merchant of record, has no view into donor data, and has no role in receipts, statements, refunds, or chargebacks.

Customers can use a Citizen Sites subdomain or attach a custom domain they already own. We are not a domain registrar and we do not sell, register, transfer, or renew domains on your behalf. You register your domain with the registrar of your choice, you are the registrant of record, and you are responsible for paying for it and keeping it renewed. If your domain lapses, your site stops resolving at that address.

To connect a domain, you add the DNS records we show you at your own registrar or DNS host. We then manage that domain’s configuration inside our hosting provider so traffic reaches your site, and we issue and renew its TLS certificate. Removing the domain in the portal undoes that configuration; it has no effect on your registration.

The page editor saves your design continuously. Publishing compiles that design into pre-rendered HTML, CSS, and JavaScript and uploads it to a Google Cloud Storage bucket served from a global edge cache. Your design itself is retained, so you can change it and publish again at any time.

Publishing also copies the web fonts your design uses into your published site, so your visitors download them from your site rather than from a third-party font service.

What you publish is public. The compiled files, including every image your pages use, are written to a cloud storage bucket and served to anyone who visits your address. Anything published can be read, copied, indexed by search engines, and archived by third parties, and taking it down later removes it from your site but not from anyone else’s cache, index, or archive. Separately, every file in your media library is reachable by anyone who has its link, including a file you uploaded and never put on a page: that is how your published pages load them. Do not upload anything you would not be willing to have seen. Our Privacy Policy sets out which of your data is public, which is private, and where all of it is stored.

Version history. Each time a publish goes live we save a copy of the design it was built from, and we keep the most recent 25 for each design. You can restore one at any time from the editor. Restoring loads that copy back into the editor; it does not change your live site until you publish again.

Saved copies are a convenience, not a backup service. We keep 25 per design and older ones are deleted automatically as new ones are saved. A publish that fails does not produce a saved copy. We do not keep copies of the published files themselves, and we do not guarantee that any particular copy will be available. Deleting a design deletes its saved copies with it.

We count visits to your published site. Every page we serve for you carries a small first-party script that reports one pageview to us, and your portal shows you the resulting per-day totals. It sets no cookie, stores no identifier, and records nothing about the individual visitor. It is part of the service and cannot be switched off. Our Privacy Policy describes exactly what is counted, and you may point your visitors at that description.

Code you add is yours. If you add your own analytics, tracking scripts, embeds, or third-party widgets to your site, you are responsible for what they collect and for any notice or consent that collection requires, including under any cookie or privacy law that applies to your visitors. We do not review that code and we may remove anything that harms visitors, breaks the platform, or violates § 6.

You are responsible for the content you publish. We may take down content that violates § 6 (Acceptable use) or applicable law.

Your published site can accept form submissions and prayer requests from visitors who are not signed in. Those submissions arrive in your portal for you to review. We rate-limit these endpoints and apply anti-spam checks, but we do not screen the content of what your visitors send you.

You decide whether an approved prayer request appears on your public prayer wall. When one is published, only the request text and display name are included; a contact email or phone number attached to a request is never written into the published page. Published walls are baked in at publish time, so newly approved requests appear the next time you publish.

When you mark a request as prayed for or as answered, we email the person who submitted it if they left an address, telling them what happened and quoting a short excerpt of their request. That means marking a request is visible to the person who sent it, so treat it as an action they will see. You can turn these emails off for your own account in your notification settings; requests submitted by visitors are always told, because the update is the reason they gave you an address.

You are responsible for telling your visitors how you will use what they submit, and for handling their information lawfully. See § 4.

The platform integrates with a small set of external apps only when the Customer explicitly connects them:

• Google Calendar: read and write access to chosen calendars. Google Calendar is the source-of-truth: we display its events on the tenant site and in the owner portal, and events you create, edit, or delete in the portal are written back to your calendar.
• Planning Center: form embeds on the tenant site, the ability to place one of your own Planning Center forms on a page so submissions are filed in Planning Center, plus optional person-push to Planning Center People when one of our forms is submitted.
• YouTube: read-only access to the public video metadata on your own channel, so you can pick a sermon to place on a page. We cannot upload, edit, or delete anything on your channel.

Your use of those services through the integrations is also subject to their own terms and privacy policies. Disconnecting an integration revokes the stored refresh token and stops the data flow.

From time to time we run a beta program (the “Founders’ 20” cohort or equivalent). Beta features may be incomplete, change without notice, or have reduced service-level commitments. Beta Customers receive whatever benefits are explicitly documented in their welcome email or signed letter, and any one-time program fee described there.

Beta Customers agree to provide good-faith feedback and understand that the platform is being actively developed during the beta period.

Citizen Sites is built on top of Google Cloud and Firebase, Vercel, Stripe, Resend or AWS SES, Google Fonts, Google Calendar, Planning Center, and YouTube. Your use of those services through the platform is subject to their own terms and privacy policies. We’re not responsible for outages, errors, or policy changes by third-party services.

Citizen Sites, our logos, templates, code, and documentation are owned by us. We grant you a non-exclusive, non-transferable license to use the service for your church’s lawful purposes during your subscription. You don’t get any other rights or any obligation that we deliver source code.

If you send us suggestions, ideas, bug reports, or feature requests, including through our in-portal feature-request and custom-design-request inboxes, you grant us a perpetual, irrevocable, royalty-free license to use them to improve the platform without obligation to compensate or credit you.

You may cancel at any time from your Stripe-hosted billing portal. We may suspend or terminate the service for non-payment, material breach of these Terms, security risk, fraud, or extended inactivity.

Deletion is permanent. When you ask us to delete your church, we delete your church record and its data, your domain mappings, your prayer-team tokens, your subscription record, your uploaded media from storage, and every saved copy of every design, and your published site comes down. We do not keep a restorable copy, so export anything you want to keep before you ask. We may retain the narrow categories described in our Privacy Policy § 12, principally billing and tax records of payments made.

Requests from individuals. Your members, form submitters, and prayer requesters may ask you to delete information about them, and for that data you are the one who decides and acts. If such a request reaches us instead, we will pass it to you and act on your instruction; if you will not act on a valid request, we may act on it ourselves to meet our own obligations, and we will tell you before we do. Our Privacy Policy § 12 and § 15 set out the response times that apply.

Data export. You can request a copy of your Customer Content at any time by writing to us through our contact form. We’ll provide an export in a reasonable format within a reasonable time. We do not currently offer a self-serve export.

18.1 Limited warranty. During a paid subscription, we warrant that the service will perform materially as described in the documentation we publish for it. If it does not, tell us through our contact form with enough detail for us to reproduce the problem. Your exclusive remedy, and our entire obligation, is that we will use commercially reasonable efforts to correct the non-conformity; and if we determine correction is not commercially reasonable, either party may terminate the affected subscription and we will refund the prepaid, unused portion of your fees for the terminated period.

18.2 Mutual authority. Each party represents that it has the legal authority to enter into these Terms and that the person accepting them is authorized to bind that party.

18.3 Disclaimer. EXCEPT FOR THE LIMITED WARRANTY IN SECTION 18.1, THE SERVICE, INCLUDING ALL SOFTWARE, TEMPLATES, DOCUMENTATION, AND SUPPORT, IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CITIZEN SITES AND ITS SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, CITIZEN SITES DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT, INCLUDING ANY LEVEL OF SEARCH RANKING, TRAFFIC, ATTENDANCE, OR GIVING; THAT CONTENT OR DATA WILL NOT BE LOST, ALTERED, OR UNAVAILABLE; OR THAT THE SERVICE IS FREE OF HARMFUL COMPONENTS.

18.4 Third-party and beta. WE MAKE NO WARRANTY REGARDING ANY THIRD-PARTY SERVICE, INCLUDING THOSE LISTED IN SECTION 14, ANY DOMAIN REGISTRAR OR DNS HOST YOU USE, OR ANY GIVING PROVIDER YOU LINK TO. BETA, PREVIEW, AND EARLY-ACCESS FEATURES ARE PROVIDED WITHOUT ANY WARRANTY WHATSOEVER AND THE LIMITED WARRANTY IN SECTION 18.1 DOES NOT APPLY TO THEM.

18.5 Savings clause. Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply to the fullest extent permitted, and any warranty that cannot be disclaimed is limited in duration to ninety (90) days from first delivery of the service.

19.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY, NOR CITIZEN SITES’ SUPPLIERS OR LICENSORS, WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST OR CORRUPTED DATA OR CONTENT, LOSS OF GOODWILL OR REPUTATION, BUSINESS INTERRUPTION, LOSS OF DONATIONS OR CONTRIBUTIONS, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.2 Cap on direct damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CITIZEN SITES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU ACTUALLY PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS IS AN AGGREGATE CAP. MULTIPLE CLAIMS DO NOT ENLARGE IT.

19.3 Exceptions to the cap. Nothing in Sections 19.1 or 19.2 limits or excludes: (i) your obligation to pay fees owed under these Terms; (ii) your indemnification obligations under Section 20.1; (iii) either party’s liability for fraud, fraudulent misrepresentation, gross negligence, or willful misconduct; (iv) liability for death or bodily injury caused by a party’s negligence; (v) your breach of Section 6 (Acceptable use) or infringement or misappropriation of our intellectual property; or (vi) any liability that cannot be limited or excluded under applicable law.

19.4 Free and beta use. For any period in which you use the service on a free trial or under a beta, preview, or early-access program, our total aggregate liability will not exceed one hundred U.S. dollars ($100), except as provided in Section 19.3.

19.5 Essential purpose and allocation of risk. The limitations in this Section 19 apply even if any limited remedy fails of its essential purpose. You acknowledge that the fees for the service reflect this allocation of risk, that these limitations are an essential basis of the bargain between us, and that we would not provide the service on these terms without them.

19.6 Savings clause. Some jurisdictions do not allow the exclusion or limitation of certain damages. Where that is the case, the exclusions and limitations above apply to the fullest extent permitted by applicable law.

20.1 By you. You will defend, indemnify, and hold harmless Citizen Sites and its affiliates, and their respective officers, directors, employees, contractors, and agents, from and against any third-party claim, demand, suit, or proceeding, and all resulting damages, liabilities, settlements, penalties, fines, costs, and reasonable attorneys’ fees (each, a “Claim”), arising out of or relating to: (i) your Customer Content or anything published on your site; (ii) your breach of these Terms or violation of applicable law; (iii) your collection, use, disclosure, or retention of End User data, including form submissions and prayer requests, and any failure to give End Users required notice or obtain required consent; (iv) a dispute between you and any End User, member, volunteer, or donor; (v) your use of a third-party integration, giving provider, or any content or code you embed in your site; or (vi) your domain registration, DNS configuration, or the lapse of your domain.

20.2 By us. We will defend you against any Claim alleging that the service, as provided by us and used by you in accordance with these Terms, infringes a United States patent, copyright, or trademark, or misappropriates a trade secret, and we will pay damages finally awarded against you or agreed in settlement by us for that Claim. This obligation does not apply to the extent a Claim arises from: (i) your Customer Content; (ii) combination of the service with anything not supplied by us; (iii) modification of the service by anyone other than us; (iv) your continued use after we notify you to stop; (v) beta, preview, or early-access features; or (vi) use during a free trial.

If the service becomes, or in our reasonable opinion is likely to become, the subject of such a Claim, we may at our option and expense: (i) procure the right for you to keep using it; (ii) replace or modify it so it is non-infringing while materially preserving its function; or (iii) terminate the affected subscription and refund the prepaid, unused portion of your fees. Sections 20.2 and this paragraph state our entire liability and your exclusive remedy for any claim of infringement or misappropriation.

20.3 Procedure. The party seeking indemnity must: (i) give the indemnifying party prompt written notice of the Claim, provided that a delay relieves the indemnifying party only to the extent it is materially prejudiced by the delay; (ii) give the indemnifying party sole control of the defense and settlement, with counsel of its choosing; and (iii) reasonably cooperate at the indemnifying party’s expense. The indemnifying party may not settle a Claim in a way that imposes a non-monetary obligation on, admits fault by, or requires an unindemnified payment from the indemnified party without that party’s prior written consent, which will not be unreasonably withheld. The indemnified party may participate in the defense with its own counsel at its own expense.

21.1 Governing law. These Terms, and any dispute arising out of or relating to them or the service, are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.

21.2 Informal resolution first. Before starting an arbitration or lawsuit, the complaining party must send the other a written notice describing the dispute and the relief sought. Send ours through our contact form or to info@buildcitizensites.com. The parties will then negotiate in good faith for thirty (30) days. This step is a precondition to filing, and the applicable limitations period is tolled while it runs.

21.3 Binding arbitration. If the dispute is not resolved under Section 21.2, it will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Phoenix, Maricopa County, Arizona. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator will issue a reasoned written award, and judgment on the award may be entered in any court of competent jurisdiction. Each party bears its own attorneys’ fees and costs unless the arbitrator awards them under applicable law or a written agreement between the parties.

21.4 Class action and jury waiver. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL. DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY BRING A CLAIM AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING WITHOUT THE WRITTEN CONSENT OF BOTH PARTIES. If this Section 21.4 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in a court identified in Section 21.7 while the remainder proceeds in arbitration.

21.5 Exceptions. Either party may bring an individual action in small claims court, and either party may seek temporary or permanent injunctive or other equitable relief in the courts identified in Section 21.7 to protect its intellectual property or confidential information, without first proceeding under Sections 21.2 or 21.3 and without posting bond where permitted.

21.6 Your right to opt out of arbitration. You may reject Sections 21.3 and 21.4 by sending written notice to info@buildcitizensites.com within thirty (30) days after you first accept these Terms, stating your church name and that you opt out of arbitration. Opting out does not affect any other part of these Terms and will not disadvantage you in any way. If you opt out, disputes proceed under Section 21.7.

21.7 Venue if arbitration does not apply. Where a dispute is not subject to arbitration, the state and federal courts located in Maricopa County, Arizona have exclusive jurisdiction and venue. Each party consents to personal jurisdiction there and waives any objection based on inconvenient forum.

21.8 Time limit on claims. To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms or the service must be filed within one (1) year after the claim accrues, or it is permanently barred.

22.1 Force majeure. Neither party is liable for a failure or delay in performance (other than an obligation to pay money) caused by events beyond its reasonable control, including acts of God, natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, labor dispute, government action, power or internet failure, denial-of-service attack, or the failure or outage of a third-party service provider identified in Section 14.

22.2 Assignment. You may not assign or transfer these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent, and any attempt to do so is void. We may assign these Terms without your consent to an affiliate or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. These Terms bind and benefit the parties’ permitted successors and assigns.

22.3 Severability. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, severed. The remaining provisions stay in full force.

22.4 No waiver. A party’s failure or delay in enforcing any provision is not a waiver of it or of any other provision. A waiver is effective only if in writing and signed by the waiving party.

22.5 Entire agreement. These Terms, together with our Privacy Policy and any order or written agreement we sign with you, are the entire agreement between us about the service and supersede all prior or contemporaneous proposals and communications. If there is a conflict, a signed written agreement controls, then these Terms, then the Privacy Policy. Any pre-printed or additional terms on a purchase order or similar document you issue have no effect.

22.6 Notices. We may give you notice by email to the address on your account, by a message in the portal, or by posting to the service. You give us notice through our contact form or at info@buildcitizensites.com. Notice is deemed given on the day it is sent, unless the sender receives a delivery failure. Keeping your account email current is your responsibility.

22.7 Survival. Sections 5 (Your content, as to the license needed for content you leave published), 8, 15, 16, 17 (as to deletion and export), 18.3 through 18.5, 19, 20, 21, and 22 survive termination or expiration, along with any accrued payment obligation.

22.8 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship.

22.9 No third-party beneficiaries. These Terms do not create any right or remedy in favor of anyone other than the parties, except that the persons and entities named in Section 20.1 may enforce that section.

22.10 Electronic communications. You consent to receive communications from us electronically, and you agree that electronic records and signatures satisfy any legal requirement that a communication be in writing or signed.

22.11 Compliance with trade laws. You represent that you are not located in, and will not use the service on behalf of anyone located in, a country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list.

22.12 Publicity. We may identify you as a Citizen Sites customer by name and logo on our website and in marketing materials. Tell us through our contact form if you would rather we did not, and we will stop.

22.13 Headings. Section headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.”

We’ll update the “Last updated” date when these Terms change. For material changes we’ll send Customers an email at least thirty (30) days before the change takes effect. Your continued use after the effective date counts as acceptance. If you do not agree, cancel before the effective date and we will refund the prepaid, unused portion of your current billing period.

If we materially change Section 21 (Governing law, arbitration & disputes), you may reject that change by written notice to info@buildcitizensites.com within thirty (30) days of the notice, in which case the version of Section 21 in effect immediately before the change continues to govern disputes between us. Changes to these Terms do not apply retroactively to a dispute of which either party had notice before the effective date.

Questions about these Terms? We’d rather hear from you than have you guess. Write to info@buildcitizensites.com or use our contact form. That email address is also where the notices under § 21.2, § 21.6, and § 23 must go.